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 Post subject: Site offline (17-12-2008)
PostPosted: Wed Dec 17, 2008 12:50 pm 
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Joined: Wed May 12, 2004 4:26 pm
Posts: 2620
Location: Reeuwijk, The Netherlands
This morning the site has been offline for at least 1,5 hours.

The modem was not working properly, already for a long time, which caused me to reset it every day or so.

This morning I decided to call the helpdesk, and the friendly person on the other side of the line remotely re-installed the software on the modem, then talked me through the procedures to get a new connection.

No connection however, and the person could not resolve the problem. Finally I was called back on my mobile number (no modem, no telephone...) by another person, and that person finally resolved the problem (after re-installing the software again, and again...)

After re-establishing a connection, I had to make some adjustments to connect the server to the internet again, as that part is not supported by the Telco.

Anyhow, everything works again...

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Vive la Marque !!


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